Welcome to our Frequently Asked Questions page. Here you should be able to find all the information you’re after, but please feel free to contact our Participant Services team by emailing email@example.com if your question isn’t answered below.
2020 Entries: Rollover Places, Refunds and Transfers
I entered an adidas City Run event in 2020, how do I claim my rollover place in the Islington 1 Hour?
In order to claim your rolled over entry into adidas City Run: Islington 1 Hour, please use the link in the email we sent to you on 1 July 2021 which contains a unique entry link, allowing you to enter adidas City Run Islington 1-hour free of charge.
Please note, you will have until 23:59 on 8 July 2021 in order to do so.
I entered more than one adidas City Run event in 2020, what happens to my entries?
As someone who has entered more than one of our 2020 events, you will be given a free entry into Islington 1 Hour, and then given a balancing credit in relation to your other 2020 entry, or entries, into our 2022 event series – details of which will be announced later this year.
I was a Project 1k runner in 2020, what happens to my entries?
As someone who has entered more than one of our 2020 events, you will be given a free entry into Islington 1 Hour, and then given a balancing credit in relation to your other 2020 entries, into our 2022 event series – details of which will be announced later this year.
I entered the Islington Half Marathon in 2020, will the cost difference be refunded?
Yes. If you have entered last year’s Islington Half Marathon, you will receive a refund for the price difference between that event and this year’s 1 Hour (£10). This will be processed by Friday 20th August 2021.
I entered a 2020 event, but am unable to take part in the adidas City Run: Islington 1 Hour event. What will happen to my entry if I don’t claim my free Islington 1 Hour entry?
While it will be a shame not to see you in Islington on 10th October, we will roll your entry over into a 2022 event of your choosing.
Will the other adidas City Run events be returning in 2022?
Yes. We are already planning for a full event calendar in 2022 which we hope to announce later on this year!
I can’t take part in Islington 1 Hour and don’t want to be rolled over into 2022, can I get a refund?
Yes, if you are unable to take part in Islington 1 Hour and do not want to have your entry rolled over into 2022, then please email firstname.lastname@example.org no later than 23:59 on 8th July 2021 requesting a refund. Any refund requests will be processed by 20th August 2021.
What's the minimum age to enter?
You must be 16 years old by 10th October 2021 to run in our first 4 waves. Please also note that if you are 15, 16 or 17 years old at the time of entering, you will need to get your parent or guardian to complete a Parental Consent Form for you. Our Community Mile Wave is open to everyone aged 4 and over. However, participants under the age of 16 must be accompanied by a participant over the age of 18.
I've entered but can no longer take part. What are my options?
Please note, no refunds will be issued should a runner withdraw from the event at any time. However to assist with event day planning, runners who can no longer participate in the event are asked to give notice of their withdrawal by email to email@example.com stating clearly the desire to withdraw and putting ‘Islington Withdraw’ in the subject line of the email. For full details please refer to our event T&Cs.
When will I receive my race pack?
Event Packs should arrive in the week leading up to the event but can arrive as late as Saturday, 9th October. Your Event Pack should include:
– Race Day T-Shirt
– Timing Chip
– Baggage Label
If you do not receive your Event Pack in the post or have misplaced any of the items, you’ll need to come to the Help Desk on the Emirates Stadium concourse between 11am-5pm on Saturday 9th October.
If you entered using an international address, you will have to come to the Help Desk on the Emirates Stadium concourse between 11am-5pm on Saturday 9th October to collect your Event Pack. Please remember to bring a photo ID and your confirmation email.
Can I change my details (such as the address my t-shirt and pack will be sent to)?
You can change your details up until 9th September 2021. You can do this by logging into your account (using the details setup during registration) and edit your information here: https://myevents.active.com.
Can I change my T-shirt size?
You can change your T-shirt size up until 9th September 2021, by emailing our team on firstname.lastname@example.org.
If you have already received your t-shirt then you will need to come to the Event Village on the day of the event approximately 45-60 minutes before your start time. Please bring your current pack to swap (not just the t-shirt), as we will need to issue you a new timing chip that correlates to your new runner number that is printed on your new t-shirt.
Event Day Info
How does the 1 Hour work?
There will be four 1 Hour waves taking place throughout the day followed by a Community Mile wave. Each wave will run for exactly 1 Hour and the aim is to see how far you can go in that time. When signing up for the event, runners will be able to choose their start time / wave. The wave options are:
1:00pm – Community Mile Wave
How will I know how much time I have left when I’m running?
There will be two digital clocks out on the 1-mile route which will all be counting down from 1 hour, so you’ll have a good idea of how much time you have left when you’re out on the course. We will also have audio countdowns and most importantly a loud hooter when your time is up! Runners are more than welcome to use GPS watches to aid them with their pacing.
What is the Community Mile Wave?
Open to everyone aged 4 years and over, our Community Mile event allows runners of all ages and abilities to complete a loop of our epic, 1-mile loop around the outside of the stadium and traffic-free roads, and it’s completely free to enter! Please note, all Community Mile participants under the age of 16 must be accompanied by a participant over the age of 18. For full details please refer to our event T&Cs.
I’ve heard under 21’s can enter for free?
To inspire and encourage the next generation to get into running and lead a healthier, more active lifestyle, we’re giving U21’s FREE entries! Please send an email to: email@example.com to find out how you can enter!
Do I have to collect a timing chip?
You will receive your timing chip along with your adidas race day t-shirt in the post in the lead up to the event. Remember to wear this on your shoe on race day so you can get an official distance! Please remember to give back your timing chip to one of the adidas City Runs team at the finish.
What time does the event start?
With four waves taking place throughout the day (start times between 8am and 11.45am), runners will be able to choose their start time/wave. All waves will be mixed ability. Please arrive 40 minutes before your start wave time.
Are you accepting participants taking part in a wheelchair?
Whilst we are always looking for ways to make our events as inclusive as possible, we unfortunately are unable to accommodate wheelchair racers in the first four “1 Hour” waves. We apologise for any disappointment this may cause. You are, however, able to enter the Community Mile event in a wheelchair.
What do I need to wear on race day?
All runners must wear the free adidas race day t-shirt they receive in advance of the event. This will have your unique race number printed on it which will pair with your timing chip and also be used to identify you for your personal photos.
You will receive your timing chip along with your adidas race day t-shirt in the post in the lead up to the event. Remember to wear this on your shoe on race day so you can get an official time! Please be careful not to bend the timing chip and please remember to return your timing chip to one of the adidas City Runs team at the finish.
Can I listen to music whilst running?
We strongly discourage the use of any equipment that acts as an impediment to hearing or concentration when running. Please note we cannot be responsible for accidents resulting from taking part with such equipment.
Will there be a bag drop?
Yes there is a bag drop facility located in the Event Village.
Will there be showers?
No. We aren’t able to provide showers but we have changing rooms so you can slip on a fresh set of clothes.
Can I run with my child in a buggy?
Unfortunately, due to the nature of the course, we cannot allow runners to compete with a buggy in the first four “1 Hour” waves. We apologise for any disappointment this may cause. There is, however, nothing to stop people taking part in the Community Mile with a buggy.
Can I run with my dog?
Unfortunately, we cannot allow your four-legged friend onto the course, but we are more than happy for them to spectate with your friends and family, as long as they stay on their lead.
Can I walk around the Event Village and Route?
Yes of course. Our Event Village is open to runners and spectators from 7am until 5pm and will be full of entertainment and food and drink vendors for everyone to enjoy.
What roads will be closed during the day of the event?
Please click here to view our current route, more information will be available once confirmed. In the meantime, please contact firstname.lastname@example.org with any queries. Due to the nature of the 1 Hour event, there are minimal road closures; only Drayton Park will be shut between Whistler Street and Aubert Park. Closures will be from 6am to 2pm.